Mindfulness As A Human Capital Capability For Sustainable Service Entrepreneurship: Evidence From Healthcare Enterprises In India
DOI:
https://doi.org/10.53555/jaes.v22i1.128Keywords:
Government hospital, Mindfulness, Physicians, Satisfaction.Abstract
Healthcare enterprises in emerging economies operate under sustained service pressure, where workforce well-being and service quality are closely interrelated. In public healthcare settings, physicians often experience high workloads that contribute to burnout, which may influence service interactions and patient perceptions of care. Prior research has identified mindfulness as a capability that supports attention, emotional regulation, and engagement; however, empirical evidence linking physician mindfulness to service interaction quality within Indian healthcare enterprises remains limited. This study examines mindfulness as a human capital capability and its relationship with patient-perceived quality of care in public healthcare in India. Data were collected from 50 specialist gynecologists and 50 patient caregivers at a government hospital using convenience sampling. Physician mindfulness was measured using the Five-Facet Mindfulness Questionnaire, which captures observing, describing, acting with awareness, non-judgment, and non-reactivity. Patient-perceived service interaction quality was assessed using the general communication subscale of the Personal Processes of Care Instrument. The statistical analyses included reliability testing, correlation analysis, and multiple regression. The findings indicate that the proposed model explains 72.4% of the variance in patient-perceived-care quality. The dimensions of experience and non-reactivity were significantly associated with perceived service quality, whereas acting with awareness showed a significant inverse association. Physician experience was not significantly associated with mindfulness levels. Overall, the results highlight mindfulness as a human capital capability that shapes service interactions and contributes to sustainable service performance in healthcare enterprises.
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